The following details have been provided to answer the majority of questions you may have. However, if you have a question that isn’t covered here you can contact us via e-mail, or call us on 1800 999 977.

Frequently Asked Questions

Please select the type of question and the product you are interested in.

Motor Vehicle

Motor Vehicle

The following information is provided to assist you in the event of an incident and some information about how to lodge a claim with Avea Insurance.

Please download the document & keep it in your glovebox

Guides

Have you just been involved in a motor vehicle accident Download
You can lodge a Motor Vehicle claim in one of three ways:
  • Simply call us on 1800 999 977 during business hours to lodge a claim over the phone,
  • You can lodge your Motor Vehicle claim online, or
  • Download a claim form from our website, complete it and send it to us via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

Claim Forms

Motor Vehicle Accident Claim Form Download
Motor Vehicle Theft/Attempted Theft Claim Form Download
Motor Vehicle Malicious Damage Claim Form Download
Ensure that you provide a detailed incident description, including details of any other party involved. We will also require a copy of the front and back of your driver’s licence as well as the licence of anyone driving the car or responsible for the car at the time of the accident. We may also request additional information and documentation to assist with the processing of your claim.
  • Take all reasonable steps to prevent or minimise further loss, damage or liability.
  • Provide us with all additional information and help which we may reasonably require to process your claim, for example obtaining your driving or criminal history when requested.
  • Assist us to recover, in your name, any amount we have paid on your claim, from the person who caused you to suffer the loss or damage.
  • Provide us with an opportunity to inspect any loss or damage before you have repairs carried out.
  • Assist with any investigation of the circumstances of your claim.

If you have been involved in an accident and have received a demand for payment from the other person (or their insurer), contact us as soon as possible on 1800 999 977 to lodge a claim.

If you have already lodged a claim, send us any demand for payment that you have received via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

Do not admit, deny or negotiate any claim with any person without Avea's prior consent or approval.

Notify us and the Police immediately if your motor vehicle is stolen, maliciously or intentionally damaged. If your vehicle has been recovered after a theft, it should not be driven until it has been assessed by us.
If your vehicle is stolen during the Period of Insurance we will pay the reasonable cost of hiring a similar vehicle up to $500. Contact us on 1800 999 977 for further information, or to arrange a hire vehicle. This benefit is for Comprehensive Insurance policy holders only.
We allow you to choose your repairer, however, you must provide us with an opportunity to inspect any loss or damage before you have repairs carried out. In addition, we will only cover repairs authorised to a licensed repairer and we reserve the right to nominate the repairer to be used. If you do not have a preferred repairer in your area, we can assist with arranging a quote, in conjunction with you.
Yes, if you have selected the Windscreen cover option, you are covered for the repair or replacement of one front windscreen per policy period, up to the maximum value specified in your policy document. This benefit is for Comprehensive Insurance policy holders only.
We will pay up to $300 for essential repairs to your vehicle following damage during the Period of Insurance to enable you to reach your destination or place of safety. This benefit is for Comprehensive Insurance policy holders only.
Motorcycle

Motorcycle

You can lodge a Motorcycle claim in one of three ways:
  • Simply call us on 1800 999 977 during business hours to lodge a claim over the phone,
  • You can lodge your Motor Vehicle claim online, or
  • Download a claim form from our website, complete it and send it to us via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

Claim Forms

Motor Vehicle Accident Claim Form Download
Motor Vehicle Theft/Attempted Theft Claim Form Download
Motor Vehicle Malicious Damage Claim Form Download
Ensure that you provide a detailed incident description, including details of any other party involved. We will also require a copy of the front and back of your driver’s licence as well as the licence of anyone driving the motorcycle or responsible for the motorcycle at the time of the accident. We may also request additional information and documentation to assist with the processing of your claim.
  • Take all reasonable steps to prevent or minimise further loss, damage or liability.
  • Provide us with all additional information and help which we may reasonably require to process your claim, for example obtaining your driving or criminal history when requested.
  • Assist us to recover, in your name, any amount we have paid on your claim, from the person who caused you to suffer the loss or damage.
  • Provide us with an opportunity to inspect any loss or damage before you have repairs carried out.
  • Assist with any investigation of the circumstances of your claim.

If you have been involved in an accident and have received a demand for payment from the other person (or their insurer), contact us as soon as possible on 1800 999 977 to lodge a claim.

If you have already lodged a claim, send us any demand for payment that you have received via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

Do not admit, deny or negotiate any claim with any person without Avea's prior consent or approval.

Notify us and the Police immediately if your Motorcycle is stolen, maliciously or intentionally damaged. If your Motorcycle has been recovered after a theft, it should not be ridden until it has been assessed by
If Your Motorcycle is stolen during the Period of Insurance we will pay the reasonable cost of hiring a similar Motorcycle up to $500. This benefit is for Comprehensive Insurance policy holders only.
We allow you to choose your repairer, however, you must provide us with an opportunity to inspect any loss or damage before you have repairs carried out. In addition, we will only cover repairs authorised to a licensed repairer and we reserve the right to nominate the repairer to be used. If you do not have a preferred repairer in your area, we can assist with arranging a quote, in conjunction with you
The policy covers you and your pillion passenger for damage to riding apparel in the event of a covered event. This benefit is for Comprehensive Insurance policy holders only.
Yes, if you have selected the Windscreen cover option, you are covered for the repair or replacement of one front windscreen per policy period, up to the maximum value specified in your policy document. This benefit is for Comprehensive Insurance policy holders only.
If you sell the Motorcycle and replace it with another Motorcycle of similar type during the Period of Insurance, we will extend cover to you as provided by the Policy, limited to the Purchase Price of the new Motorcycle and provided you advise us of the new Motorcycle details within 14 days. An additional Premium may be payable. This benefit is for Comprehensive Insurance policy holders only.

Guaranteed Asset Protection (GAP) Insurance

Guaranteed Asset Protection (GAP) Insurance

Simply download the claim form, complete it and send it to us as soon as possible after your Comprehensive insurance claim has been settled. For assistance with completing the claim form, contact us on 1800 999 977.

Send us your fully completed claim form via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

We will also require the following documents:
  • A copy of the Comprehensive Motor Settlement letter
  • A copy of your vehicle Registration certificate

Once we receive your claim form, we will contact your financier to discuss the settlement of your loan.

We may also request additional information and documentation to assist with the processing of your claim.

Claim Forms

GAP/TAI/Oops/VIP and Asset Protection Claim Form Download
Consumer Credit Insurance (CCI)

Consumer Credit Insurance (CCI)

Simply download the claim form, complete it and send it to us as soon as possible. For assistance with completing the claim form, contact us on 1800 999 977.

Send us your fully completed claim form via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

We will also require the following documents:
  • A copy of your Finance Contract (for all claims)
  • A copy of your Separation Certificate (for Involuntary Unemployment claims)
  • Medical certificates (for Illness or Disability claims)

We may also request additional information and documentation, depending on your individual claim circumstances.

Claim Forms

Consumer Credit Insurance Claim Form Download
All claim benefit payments are paid to your financier, after any applicable waiting (non-benefit) period.
Loan Termination Insurance (LTI)

Loan Termination Insurance (LTI)

Simply download the claim form, complete it and send it to us as soon as possible. For assistance with completing the claim form, contact us on 1800 999 977.

Send us your fully completed claim form via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

We will also require the following documents:
  • A copy of your Finance Contract (for all claims)
  • A copy of your Separation Certificate (for Involuntary Unemployment claims)
  • Medical certificates (for Illness or Disability claims)

We may also request additional information and documentation, depending on your individual claim circumstances.

Claim Forms

Loan Termination Insurance Claim Form Download
The original selling dealer will be able to provide you with a hand back valuation on your vehicle. If you are not able to take the vehicle to the dealer (such as due to time or distance restrictions), another licenced dealer for the same make and model vehicle as your vehicle can provide a hand back quote.
No, the policy requires that the vehicle be handed back to the dealer in order to claim under the hand back section of the policy.
In order for us to consider a claim for Involuntary Unemployment, you must register as unemployed with a relevant Government agency (e.g. Centrelink).
All claim benefit payments are paid to your financier, after any applicable waiting (non-benefit) period.
Bill Reimbursement Insurance (BRI)

Bill Reimbursement Insurance (BRI)

Simply download the claim form, complete it and send it to us as soon as possible. For assistance with completing the claim form, contact us on 1800 999 977.

Send us your fully completed claim form via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

We will also require the following documents:
  • A copy of your Separation Certificate (for Involuntary Unemployment claims)
  • Medical certificates (for Trauma or Disability claims)

Bill Reimbursement Items: The following Items either singularly or collectively will form the basis of the amount we reimburse you each month for the amount of indebtedness you incur for these items (up to the cover limit of the level of cover you have selected on the Policy Schedule).

  • Accommodation Rental Fees
  • Body Corporate Fees,
  • Council Rates (primary residence only)
  • Cable or Satellite TV Bill
  • Electricity Bill
  • Gas Bill
  • Gym Membership
  • Health Insurance Bill
  • Home & Contents Insurance Bill
  • Home Mortgage (primary residence only)
  • Home Phone Bill (landline)
  • Internet usage Bill (excluding any connection fees)
  • Mobile Phone Bill (after the deduction of any “plan” credits)
  • Subscriptions to established clubs
  • Union Dues or Fees
  • Vehicle Insurance
  • Vehicle Loan Repayment
  • Vehicle Registration /CTP

Note: The above Bill Reimbursement Items must exist and/or be in place prior to the inception of this Policy, and fall due during the period for which you are claiming.

Claim Forms

Bill Reimbursement Insurance Claim Form Download

No, we will reimburse to you the amount you have paid. You will need to provide us with a copy of the bill, and confirmation of you having paid the item.

Note: All items must exist and/or be in place prior to the inception of this Policy, and fall due during the period for which you are claiming.

Total Assist Insurance (TAI)

Total Assist Insurance (TAI)

Simply download the claim form, complete it and send it to us as soon as possible. For assistance with completing the claim form, contact us on 1800 999 977.

Send us your fully completed claim form via EMAIL (claims@avea.com.au), POST (PO Box 9106 Scoresby VIC 3179), or FAX (03 9768 9677).

We will also require a copy of your Comprehensive Insurance settlement letter, confirming that the vehicle has been settled as a Total Loss.

Claim Forms

GAP/TAI/Oops/VIP and Asset Protection Claim Form Download
Warranty

Warranty

Simply call our Claims Department on 1800 999 977 to initiate the claims process. You must not authorise repairs to your vehicle without first notifying us.
We allow you to choose your repairer, however, you must provide us with an opportunity to inspect any loss or damage before you have repairs carried out. In addition, we will only cover repairs authorised to a licensed repairer and we reserve the right to nominate the repairer to be used. If you do not have a preferred repairer in your area, we can assist with arranging a quote, in conjunction with you.
Tyre and Wheel Insurance

Tyre and Wheel Insurance

Simply call our Claims Department on 1800 999 977 to initiate the claims process. You must not authorise repairs to your vehicle without first notifying us.
We allow you to choose your repairer, however, you must provide us with an opportunity to inspect any loss or damage before you have repairs carried out. In addition, we will only cover repairs authorised to a licensed repairer and we reserve the right to nominate the repairer to be used. If you do not have a preferred repairer in your area, we can assist with arranging a quote, in conjunction with you.
We will pay up to $100 for any one claim, and subject to a Policy maximum of $300.
Help Reduce Insurance Fraud

Help Reduce Insurance Fraud

Fraudulent insurance claims ultimately cost everybody who takes out insurance. It imposes additional costs on honest policy holders and wastes valuable time and resources.

If you suspect somebody has made an exaggerated or fraudulent insurance claim, you can help by calling us on 1800 999 977.

You can also anonymously contact the Insurance Council of Australia fraud taskforce 24-hour Insurance Fraud Hotline: 1300 600 444.

Motor Vehicle Insurance

Motor Vehicle Insurance

Yes, a driver can be added to the policy. In fact, all regular drivers of the vehicle should be listed on the policy. We will need to collect details such as the driver’s name, date of birth, drivers licence number, year of first licence and their driving history including any at fault accidents or traffic convictions in the last 5 years. This may impact the premium payable on the policy.
Yes, learner drivers are able to drive the vehicle as long as they are supervised by one of the nominated drivers listed on the policy and they comply with any applicable State laws. Normal age and driving history excesses will apply. See your policy for details.
Yes, if your policy has been arranged with monthly payments it will automatically roll over at the renewal date. If anything has changed in relation to the policy we recommended you contact us to update the policy details accordingly.
The vehicle on the policy can be changed, however the policy will be re-rated to reflect the new vehicle on risk. The premium payable may be impacted. Once complete, a Certificate of Currency will be forwarded verifying the change.
A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.

Forms

Insurance Cancellation Form Download
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.
Motorcycle Insurance

Motorcycle Insurance

Yes, a rider can be added to the policy. In fact, all regular riders of the motorcycle should be listed on the policy. We will need to collect details such as the rider’s name, date of birth, licence number, year of first licence and their riding history including any at fault accidents or traffic convictions in the last 5 years. This may impact the premium payable on the policy.
Learners are able to ride the motorcycle as long as the motorcycle meets the criteria required for learners and the learner complies with any applicable State laws. Normal age and driving history excesses will apply. See your policy for details.
Yes, if your policy has been arranged with monthly payments it will automatically roll over at the renewal date. If anything has changed in relation to the policy we recommended you contact us to update the policy details accordingly.
The motorcycle on the policy can be changed, however the policy will be re-rated to reflect the new vehicle on risk. The premium payable may be impacted. Once complete, a Certificate of Currency will be forwarded verifying the change.
A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motorcycle dealers and finance brokers. Policies can only be purchased when you purchase a motorcycle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.

Guaranteed Asset Protection (GAP) Insurance

Guaranteed Asset Protection (GAP) Insurance

The policy can be cancelled with a written request and if a payout completion letter is forwarded any applicable rebate left on the policy will be refunded to the insured.
A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.
Consumer Credit Insurance (CCI)

Consumer Credit Insurance (CCI)

A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.
Loan Termination Insurance (LTI)

Loan Termination Insurance (LTI)

A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.
Bill Reimbursement Insurance (BRI)

Bill Reimbursement Insurance (BRI)

A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.
Total Assist Insurance (TAI)

Total Assist Insurance (TAI)

A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.
Warranty

Warranty

The policy is transferrable if the vehicle is sold privately. A transfer form is included with the policy documentation (after the Policy Schedule, Product Disclosure Statement, and Financial Services Guide) outlining the procedure and details of any fees required. A transfer form is also available on request from our underwriting department.
A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.
Tyre and Wheel Insurance

Tyre and Wheel Insurance

A policy cancellation form can be downloaded from the Avea website. This form can be used to cancel any type of Avea policy. A cancellation fee may apply. A cooling off period of 14 days from the date of purchase is applicable on all policies.
Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to underwriting@avea.com.au quoting the policy number, or via our mailing address of P.O. Box 9106 Scoresby Victoria 3179.
You can contact us directly via e-mail at underwriting@avea.com.au or via phone on 1800 999 977. Alternatively you can contact Victory Funding Pty Ltd on 1300 582 809 for the cost of a local call.
Avea sells insurance policies through motor vehicle dealers and finance brokers. Policies can only be purchased when you purchase a vehicle through a participating dealer, or when you arrange finance through a participating finance broker. We do not sell directly to public.